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£350K ALES service launches this week

By Burton Mail  |  Posted: March 03, 2014

Dawn Green

Dawn Green

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A SERVICE to improve advice services in East Staffordshire has launched today, after months of planning and preparation.

Advice Links East Staffordshire (ALES) brings together five organisations which provide support for people in the area, to offer help 24 hours a day, seven days a week.

Organisations involved are Burton and District YMCA, Burton Age UK, Harvey Girls, Home-Start East Staffordshire and Trent and Dove Housing. The scheme, which launched yesterday, is being run by East Staffordshire Citizens Advice Bureau.

Dawn Green, chief executive of the organisation, said: “We already have excellent working relationships with all of the partners and are delighted to be working with them through the ALES project. As well as improving the client journey we also hope this strengthens the relationships between the partners creating a stronger community.”

The project, which has been funded by a £350,000 lottery grant, will provide easy access to advice from these organisations. A contact centre has been set up at the CAB’s office in Horninglow Road, which will be manned from 9am until 5pm, Monday to Friday.

Calls will be taken by the First Call team at Trent and Dove Housing if they are made out of hours.

When calls are made, the situation will be addressed and then a referral will be made to the appropriate service.

Mrs Green said it was ‘a one stop shop’

ALES assistant Emily Sendell said: “One example could be a pregnant teenager who is looking for help, by calling ALES we could assist her with housing via Trent and Dove, parenting support via Harvey Girls, affordable furniture through YMCA and benefits and budgeting advice at the bureau.”

ALES can be contacted on 0844 245 1280 from a landline, or 0300 330 9293 from a mobile. Emergency out of hours calls can be made on 01283 528606. Further information is available at www.advicelinks.co.uk

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