‘I’M stuck in traffic on the motorway but I need the toilet, can I use the hard shoulder?’
This was just one of several inappropriate calls that clogged up the lines at Leicestershire Police’s headquarters, forcing senior officers to remind people to only dial 999 in an emergency as lives could be put at risk by tying up the line.
The force also revealed other genuine calls made to Leicestershire Police’s 999 call management department in the past 12 months.
Some of these included:
“I bought some shoes from the shop and I want to exchange them, what do I do?”
“My girlfriend and I want to go running in our swimwear, what’s the law on this?” “
“There’s a rat in my kitchen, what shall I do?”
Superintendent Adam Streets, head of the force’s contact centre and control room, said: “We want the public to think very carefully before dialling 999.
“This is for genuine emergencies only and it is extremely important that my call handlers aren’t tied up dealing with calls like the ones we have highlighted.
“Such calls can put people’s lives at risk.”