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Bank ATM plans to put an end to facility misuse

By Burton Mail  |  Posted: June 25, 2014

Lloyds bank

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BOSSES at a high street bank have applied to install a new cash machine outside of the branch – after being forced to close its internal lobby due to misuse by homeless people.

East Staffordshire Borough Council confirmed that Lloyds Bank, in High Street, had applied for the ‘external’ machine to replace its cash machine lobby, which was closed earlier this year.

The banking giant told the Mail at the time that due to “serious misuse” that it had been forced to close its cashpoint lobby when the branch is closed.

Previously, three cash machines were available to use 24 hours a day but this facility has now been withdrawn.

A design and access statement 
handed to planners at the borough council said: “This Lloyds branch is being refurbished to introduce an external ATM cash machine.

“The existing internal 24-hour lobby is being removed due to misuse and security implementation measures.

“The proposed installation of the external ATM is to replace the ‘out of hours’ ATM facility that will be lost by the removal of the lobby.

“The extent of work includes cutting out the existing stonework, reglazing a window and installing green film to the inner face of the glass where the ‘through the wall’ ATM is installed.

“The internal floor levels will also be reduced locally to accommodate the new machine.”

A decision on the plan is expected to take place in the coming weeks.

The Mail reported at the time that an issue with homeless men and women using the site was the main thrust behind the decision by management at the bank to close the cash machine lobby.

A statement by the bank’s manager, posted on its doors, said: “Due to serious misuse of the indoor cashpoint facility, I regret to inform people that this service will no longer be available.”

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