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Burton bank reveals plans to close at weekend

By Burton Mail  |  Posted: August 06, 2014

By Rob Smyth

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A HIGH Street bank in Burton is set to close its doors to customers at weekends.

Bosses at the Co-operative Bank, in High Street, have confirmed that the branch will no longer be open on Saturday.

From August 23, customers will have to head to branches outside the area, head online or visit in the week to access the services on offer.

Paul Denton, head of the branch network for The Co-operative Bank, spoke to the Mail about the decision.

He said: "We continually assess our branch network to ensure that we are operating in the most effective and efficient manner to ensure customers have the best experience possible when banking with us.

"After careful analysis of the usage of our branches on a Saturday we have identified that customer demand at our branch in Burton is low at the weekend, and have therefore taken the decision to close this branch.

"While we understand some customers may be disappointed by this decision, the closure means that we will be able to better resource this branch on weekdays when customer demand is higher.

"Customers will continue to be able access our online and telephony banking services over the weekend when the branch is closed."

This comes only months after workers at the branch found that they had escaped job cuts.

In November last year around 10 per cent of workers in the firm's banking arm were told to expect to face the axe as the company moved towards strengthening its online banking services.

The decision was made by bosses as part of a rescue plan.

However, no staff were cut from Burton and the branch was also saved from the axe.

Bosses at the Co-operative needed to devise a rescue plan for its bank after the discovery of a £1.5 billion hole in its finances, caused by risky loans and the merger with Britannia building society in 2009.

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