A SCATHING report by health watchdogs has revealed that vulnerable residents at a Burton care home were given medicines without their knowledge.
Now bosses at Trent Court Care Centre, in Ashby Road, have vowed to deal with concerns raised by the Care Quality Commission (CQC) as a ‘matter of urgency’ after it failed to meet six of seven national standards.
The CQC declared that ‘action was needed’ to deal with a raft of problems which were uncovered following a tip-off ‘about the care and welfare of people and how the service was managed’.
Some residents were receiving medicine ‘covertly’ without their knowledge and others were only allowed a bath or shower twice a week.
One resident was a diabetic and was served food including jam on toast and an arctic role, even though it was later found out that neither items were suitable.
Staff even admitted that they were ‘not confident’ they knew what food people with diabetes should eat.
Several maintenance concerns were also uncovered including en-suite facilities being out of order, and no hot water in some areas.
David Messenger, managing director of Elder Homes Group, said: “We are fully aware of the issues raised in the CQC report, and are working pro-actively with CQC and all other parties involved, to ensure all standards are fully met, and to bring Trent Court in line with the higher standards of the rest of the homes in our group.
“We have always put our residents’ individual needs first and make it our absolute priority to ensure our staff provide them with the highest standard of care.
“We are addressing all concerns raised as a matter of urgency. We have organised additional staff training where necessary.
A spokesman for the CQC said: “We only inspected Trent Court as we had received information of concern about care and welfare.
“We had received concerns that people were receiving medication covertly. Where people did not have capacity, a suitable assessment had not been carried out.
“The provider could not demonstrate that decisions had been made in the people’s best interest.
“Medication is now not to be administered covertly but on top of food.”