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Burton’s Queen’s Hospital car park fiasco and outrage from visitors forces bosses to make a parking U-turn

By Burton Mail  |  Posted: March 15, 2014

Queens Hospital - Main Entrance and A+E

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A MAJOR review into the controversial parking system at Burton’s Queen’s Hospital has seen bosses forced to make wholesale alterations in a bid to appease visitors – although they will still have to remember how long they have been there.

Bosses at the Belvedere Road site revealed that changes were to be introduced to make the payment machines easier to operate, but the problematic system operated by Parking Eye is here to stay, despite the pleas of exasperated users.

Visitors will now see easier-to-use keyboards installed, changes to parking tariffs introduced, change machines provided and improved instructions and signage on site.

Hospital chief executive Helen Ashley (pictured left) said she hoped the improvements would significantly reduce the problems people had experienced to date, and has pledged to continue to monitor patient feedback and take further steps if necessary.

She said: “I deeply regret any distress, confusion and upset that patients and their relatives and carers have experienced since the new automatic number plate recognition system was introduced.

“During the last three months we have listened to all the complaints and feedback and spoken to our car park operator, Parking Eye, to try and improve the current system.

“We do understand that those who visit our hospital can be stressed and worried already and the last thing we want to do is add to their concerns by making paying for parking a difficult process.

“One of the reasons for choosing the Parking Eye system was the flexibility it offered.

“For instance, people who arrive in a rush without cash can choose to pay after they leave the site by telephone or over the Internet. The removal of barriers also made it easier for people with disabilities who no longer have to lean out of their cars to press a button and take a ticket.

“However, we do recognise that there were flaws with the new system

“Anyone who makes a mistake when they enter their registration number will continue to have any penalty notice cancelled.

“We will continue to monitor the situation very closely over the coming weeks and if problems persist we will look at what else can be done.

“We would encourage anyone who feels they have received a parking charge notice that is unjustified to submit an appeal via www.parkingeye.co.uk/appeal or call 0844 247 2982 so that the circumstances can be fully investigated.

“The hospital will offer its full support when people have made a genuine attempt to pay. Anyone who has appealed to Parking Eye and is unhappy with the response should call us on 01283 511511 extension 5359.”

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