A BUS operator is to investigate claims a teenager had his student travel pass removed by a driver because he ‘looked too old’ to be going to school.
Sixth form student Joe Fox said the Arriva driver refused to hand back his Staffordshire Your Card, which allows people under 20 to travel across the county for just £1, also questioning its legitimacy - despite claims it was valid until 2016.
The 17-year-old was preparing to make his daily journey from his home in Alrewas to the John Taylor High School, in Barton under Needwood, before the encounter with the driver.
He said he had never had any problems using the card before.
His grandfather Chris Greenhalgh was outraged following the alleged dispute, and said Mr Fox had not travelled on the bus since it happened, instead relying on lifts from family members.
Mr Greenhalgh said: “The driver said he couldn’t read it properly and that he was too old to go to school. He said he was keeping the card.
“I admit it is slightly faded, but it goes through to 2016. He took a pound off him but said ‘I’m keeping the card’. But he has to go on the bus twice a day to get to school.”
The family has been told a replacement card will cost £10, but Mr Greenhalgh said he would not be prepared to pay.
He said: “We don’t want a replacement, we want that one back.
“It’s left me feeling really bad for Joe, because he relies on it to get to school.”
Arriva said drivers who have suspicions about passes are within their rights to remove them, but said it would investigate the circumstances of the incident.
Spokesman Keith Myatt said: “If drivers feel passes are not legible or they being used fraudulently then they have a right to remove them but we have got to carry out an investigation and welcome the opportunity to do that.”