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Cancer patient latest to be hit by Queen’s parking woes

By Burton Mail  |  Posted: May 30, 2014

30/05/14 Hospital parking pic - Chatsworth Drive, Tutbury Stacey Collins and her mum Carole Long hit with a parking fine at the hospital - they say unjustifiably so.

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A CANCER patient has become one of the latest people to feel the sting of an unjust parking penalty following an appointment at Queen’s Hospital.

Carole Long visited the breast clinic with her daughter Stacey Collins to arrange a second round of surgery in an attempt to tackle the breast cancer she has been suffering with since last year.

The pair were convinced they had paid the correct fee before they left the car park, but weeks later they received a letter saying they owed £70 for abusing the system.

Mrs Collins said: “I think it’s disgusting how it works. My mum is in an absolute state as she feels wholly responsible for it. She feels she’s responsible somehow. It’s the last thing she needs at the moment – it’s so frustrating.”

She regularly accompanies her mum to appointments at the Belvedere Road site, and said it was the first time she had received a charge.

When Mrs Long, who lives in Tutbury, undergoes chemotherapy, her parking is free, but she has to pay when appointments are in other parts of the hospital grounds.

On April 24, when the fine was issued, the mother and daughter duo had paid with cash – something they do not normally do – and it stuck in the mind.

“I have no idea what this is about, as I’m sure I put the right amount in. They are saying we put in no money at all, which is simply incredible,” Mrs Collins said.

She appealed against the charge, but has now received a letter informing her she still has to pay the £70 penalty.

However, Parking Eye, which runs the told the Mail the charge had now been dropped.

A spokesman for the company told the Mail: “We operate an audited appeals process, encouraging people to appeal if they feel there are mitigating circumstances. In this case, there is no record of payment by the car park user, but nevertheless having investigated the circumstances of the appeal, it has been accepted and the charge has been cancelled.

“Car park users enter into a contract to pay the appropriate amount for the duration of their visit or not exceed free parking limits.

“A parking charge only becomes payable if the terms and conditions are not adhered to.”

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