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Care village gets top mark after inspection

By Burton Mail  |  Posted: January 10, 2014

06/02/13 complaints about oakland village - hall farm rd, swad, swad Residents complaining about the village which has been constructed opposite their houses on Hall Farm Rd in Swadlincote...

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A SOUTH Derbyshire care complex that caters for the elderly has been handed top marks following a visit by care watchdogs.

The Care Quality Commission (CQC) revealed that Oakland Village, in Hill Farm Road, Swadlincote, met all five required standards during a surprise inspection over the Christmas period.

Staff were praised for their ‘excellent’ work, with all patients interviewed saying that they were ‘very happy’ at the site, which opened its doors for the first time last March.

A spokesman for the CQC said: “We could see from our observations and from discussions with people using the service and with staff that people were supported appropriately and staff demonstrated a good understanding of people’s needs.

“Everyone spoken with told us that they were happy with the support provided by the staff team.

“One person said ‘It’s wonderful here, the staff are lovely and the food is very nice and I enjoy the company’.

“Another person said ‘the care is very good and the facilities are wonderful’.

“We spent time with people who were living in the long term care facility.

“Due to people’s level of dementia the majority of people were unable to give us their views on the care provided but we saw that staff were responsive to people’s needs in a caring way.

“People that were able to give their views told us that they were happy.

“Across all services we saw that people’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

“We looked at four people’s support records in the extra care apartments and three people’s records in the long term, short term and intermediate care units and saw that these were well organised, up to date and contained all the relevant information to provide the right support.

“People’s health care needs were recorded and monitored on a regular basis.

“Records demonstrated that people accessed health care professionals as and when needed to ensure their health care needs were met, such as doctors and district nurses.

“Records were personalised and contained people’s likes and dislikes.”

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