A NINE-YEAR-OLD boy has proved the power of the pen really works when he received two new toys after sending a letter of complaint.
Joseph Orton is now the proud owner of a fully-working ‘Robo Fish’ – which swims by itself in water – after learning about persuasive writing for an audience during his class at All Saints Primary School, in Tatenhill Lane, Rangemore.
When he received a Robo Fish at Christmas but it did not work, Joseph, who lives in Branston, used what he had learnt in class to pen a complaint letter to Zuru Toys, which manufactures the product in Hong Kong.
He wrote to the company: “I am writing to complain about my Robo Fish that I had for Christmas.
“I put them in the fish tank and they never worked. I put my fingers on the black button and put them in the tank but they still never worked.
“I am disgusted that you advertised the Robo Fish and it said you put it in the water and your Robo Fish bursts into life. This is absolutely not true.
“When I tried my Robo Fish, I had to put new batteries in. However they still never worked.”
Zuru Toys obviously learnt not to upset the strongly- opinionated boy and has since sent him a letter of apology and two replacement toys.
The letter from ‘Team Zuru’, said: “We are very sorry to hear about your Robo fish not working. This is very unusual and we do not hear of this very often.
“We will organise for two new Robo Fish to be sent to you to make up for this.
“Hope you will still continue to buy them as they are very cool.”
Joseph later told the Mail: “(Robo Fish) is like a real fish but you don’t have to feed it. When you press the tail it usually flips and moves but mine never did so I was upset.
“But it was quite nice to see I have got a letter back and two new toys.”
Charlene Gethin, head teacher at his school, said: “We aim to give children real reasons for writing, children are then able to consider the purpose and have a real audience for their writing using the correct features of the text. This allows them to be successful writers - it also encourages reluctant writers or children who find it difficult.
“We are thrilled with Joseph’s result and couldn’t contain our excitement”.
Joseph’s letter goes to show the power of the pen and persuasive writing when complaints are put politely and are powerfully written.