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Burton's Queen's Hospital doctor's wife falls victim to Parking Eye fines

By Burton Mail  |  Posted: August 21, 2014

By Rich Guttridge

1019204-BS_BMCO210110Hospital

Queen's Hospital

Comments (3)

A STAND-IN doctor working late at Burton's Queen's Hospital finally left for the day – only to discover his wife who was waiting outside had been slapped with a fine.

Razeena Rauf's first visit to the hospital turned out to be one to forget after she became the latest driver to be issued with a penalty.

Mrs Rauf was stationed in the hospital's waiting area, where family and friends are allowed to stay for 20 minutes.

However, as her husband Abdul, an eye specialist who works as a locum at various hospitals, was held up, she was left waiting for around half an hour before he arrived, landing her with a £40 charge.

Her subsequent appeal against the fine failed, leaving her feeling aggrieved.

She said she had not noticed any warning signs and believes operator Parking Eye should have considered the fact her husband was performing a service for the hospital and that if he had finished on time, she would not have had to wait.

Parking Eye, however, said the area was clearly signposted and that it had not received 'valid evidence indicating that the terms and conditions stipulated on the signage' were not broken.

Mrs Rauf, of Newton Road, Newton Solney, said: "He was supposed to finish at five, so I arrived at five. He was there as a locum for a fortnight. Usually when I pick him up (from other hospitals) he is already standing outside. It wasn't as if I was blocking a parking space. It was 5.30 in the afternoon, everybody had gone and there was empty spaces all around, yet I was still penalised."

She accused Parking Eye of lacking understanding and adopting a blanket approach to all cases.

"Obviously it doesn't take into account the fact he was working for the hospital," she said. "But I suspect it is just a standardised letter saying they will not waive the charge."

A Parking Eye spokesman said: "We are fully compliant with British Parking Association regulations on signage, and confirm that there is adequate signage at this site that is visible, appropriately located, clear and legible, so the parking charge is fully enforceable."

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3 comments

  • Terry  |  August 22 2014, 12:07AM

    This lunacy should be stopped. The hospital keeps all the parking fees, and Parking Eye gets the money from fines, no wonder they make it confusing and as difficult as possible to catch out vulnerable people. That ensures the fine revenue goes up for Parking Eye. The hospital CEO (Helen Ashley) should put a stop to it now or resign. It has already been established that she cannot run a hospital, and she certainly cannot run a car park either. If I get a fine I will be knocking on her door. If this was to go to court, and all this and other evidence were shown, and the unfairness was pointed out, parking Eye would be laughed out of court.

    |   4
  • newborough  |  August 21 2014, 9:46PM

    As an eye specialist you would think he should be able to sort things out with parking eye.

    |   -3
  • old iron  |  August 21 2014, 1:10PM

    The hospital make more profit from customers over paying for their stay . parking eye make even more profit from honest motorists bullied into paying fines . win win all round . but this is how you can make money out of the sick . Its a hospital for gods sake not a retail park . how long can this continue . get them out

    |   13

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