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Double award success as two town businesses scoop accolades

By Burton Mail  |  Posted: April 22, 2014

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A HUSBAND and wife team helped to fly the flag for Burton, after their separate organisations walked away with awards from the Birmingham Chamber of Commerce.

Dawn Green, chief executive of East Staffordshire’s Citizen’s Advice Bureau (CAB), and her husband Keith, general manager at Crescent Motors, both accepted accolades at the prestigious ceremony, with each beating out competition from much larger organisations.

Crescent Motors tackled competition from the NEC in Birmingham and Drayton Manor theme park to take the customer service award, and the CAB took the award for excellence in the use of social media.

Mrs Green said: “We’re absolutely delighted. To have our pioneering social media work recognised by this accolade is testament to the hard work of my staff and volunteers. The award adds great value to our goal of attracting wide ranging support for an often overlooked, key local charity who through social media brings the issues facing local people to a national audience.”

She added that she thought the success of the social media operation could be down to the fact it involves real people and offers guidance which can help them.

“We’re aiming to make a difference with it,” she said.

The number of followers shot up on the CAB’s three Twitter feeds after the winners were announced.

Over at Crescent Motors, the awards joy is two-fold, as it is the second year in a row the garage has won the award.

Steve Tallett, who runs the business, said: “I didn’t expect we would win. When we went for it last year, people were saying how Burton only ever gets shortlisted, and we went along and won it twice. It was extremely unexpected, as I didn’t think they would give it to us twice in a row, but we were told our submission was head and shoulders above the competition, and that’s brilliant.”

“We do work hard at things, but, to me, customer service is not rocket science. It’s about treating people right and how you would like to be treated yourself.”

The garage recently moved to new premises.

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