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E.on apologies to 78-year-old Burton woman

By Burton Mail  |  Posted: August 13, 2014

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A POWER giant has apologised after causing confusion to a 78-year-old woman.

Marion Partington, of St Mark's Road, Horninglow received three letters within three days from power company E.On – all with conflicting information.

The first letter received on August 4 told Mrs Partington her account was more than £150 in credit, making her bill just £14.98.

The second letter, which came just a day later on August 5, told her again she was in credit but by £10.43 and the third, on August 6, stated that the company had made a mistake with Mrs Partington's economy 7 tariff and she was being undercharged.

Understandably confused, she turned to the Mail for help.

She said: "I don't need this, I'm 78 years old, not 18.

"I don't want to call them, last time it cost me nearly £5 just for the phone call. I don't get much money a week as it is."

A spokesperson for E.On said: "We're very sorry for any confusion the letters received by Mrs Partington may have caused.

"We've written to Mrs Partington to explain fully and to confirm that her account is in credit. We've also reassured her that we will not be back-billing for any energy already used, and outlined that going forward she may see an increase in her electricity costs because she has been previously undercharged.

"We recommend anyone who has concerns about their energy bills to get in contact with us directly as there is often much we can do to help."

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