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EMAS slammed by care watchdogs for failings

By Burton Mail  |  Posted: April 09, 2014

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THE ambulance service which covers South Derbyshire has vowed to improve following a scathing report from a care watchdog.

East Midlands Ambulance Service (EMAS) was found to be failing four out of six national standards after a detailed investigation by the Care Quality Commission (CQC).

The body found that immediate action was needed in terms of the way the service deals with the care and welfare of patients, the safety, availability and suitability of equipment, staffing and support workers.

EMAS chief executive Sue Noyes said: “The findings of the report reflect that EMAS is well under way in delivering an organisation-wide improvement programme.

“It praises us for many areas of care such as cleanliness and infection control, our handling of complaints, the professional, attentive nature of staff, and it acknowledges many improvements made since our last inspection.

“However, there are a number of areas where we know we need to improve.

“We are well under way with addressing these.

“I am confident that our improvement plans will meet the areas identified within the commission’s report before the next inspection.

“In many areas we are already close to achieving the standards in full, but we know we still have a lot more to do.

“We are working very hard across the organisation to ensure that we meet our response targets and provide consistently better patient care.”

The report found that minimum response standards to life-threatening calls were not being met, vehicles were not available in order to ensure the safety of patients and, although additional staff had been recruited, the trust did not always have enough suitably qualified, skilled and experienced staff to meet the needs of people who used the service.

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