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Health chiefs deny staff parking logging claim

By Burton Mail  |  Posted: March 26, 2014

Queens Hospital - Main Entrance and A+E

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HOSPITAL chiefs have denied claims that highly skilled staff are taking time away from treating cancer patients to log patients’ car registration details in a bid to remove the need for them to use a controversial new car parking system.

Sources from within Burton’s Queen’s Hospital contacted the Mail claiming that top urology nurses were being forced to step away from helping seriously ill patients to ensure that others got free parking at the Belvedere Road site.

However, bosses have said that while staff were required to log patient details, this did not impact on the care or treatment of people at the site.

A member of staff, who asked for their identity to be kept hidden, contacted the Mail in a bid to highlight the ‘shambles’ of a system that was currently in place following the installation of the much-criticised parking system.

She said: “I have been informed first hand that highly skilled urology nurses are doing the administration of logging patients’ car registrations to get them free parking – which is taking them away from treating patients.

“Perhaps this relates to the complaints received following the issue of parking fines and blue badge holders with severe mobility issues?

“Possible evidence of the shambles this new system has created.”

This comes only weeks after the hospital revealed that it was making a raft of changes to the system.

However, the main complaint, that patients have to remember how long they are on site, has not been addressed.

A spokesman for the hospital said: “Staff in the urology department are not required to log onto Parking Eye’s website in order to exempt patients undergoing cancer treatment from paying for parking. They are required to email the car park manager the patient’s details.

“This doesn’t need to be done during clinical time and can be done at any point during the day and should not impact upon the care or treatment of the patient.

“This system provides a better patient experience, as previously, patients were issued with a voucher which required them to visit the car parking office to redeem their ticket.”

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