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Heat intensifies on under-fire bus service

By Burton Mail  |  Posted: February 19, 2013

GVs Around Burton - Burton Town Centre + Arriva Busses

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COUNCIL chiefs have demanded answers from an under-fire bus service which has come in for criticism in Burton.

Representatives from Arriva are set to hold crisis talks with East Staffordshire Borough Council following a string of complaints from passengers regarding its service, just days after Burton’s MP rounded on the company.

People have complained about being left stranded at bus stops and of buses being too full when they do turn up.

Burton’s MP Andrew Griffiths also slammed the service after being alerted to a number of issues from unhappy constituents, but the situation has escalated further after East Staffordshire Borough Council made its displeasure with the company known issuing a number of strong comments on the matter, saying it was ‘gravely concerned’ and requesting a meeting with the firm ‘at the earliest opportunity’.

Mr Griffiths shared his concerns with the Mail last week after receiving complaints from residents in Tutbury, and said that he had been in correspondence with the firm.

The council also declared its dissatisfaction at the firm’s responses to unhappy customers which it says ‘do not address the issues raised’.

An East Staffordshire Borough Council report into the matter said: “The council notes with concern reductions in Arriva bus services in the borough, which deeply concerns our residents.

“The council is gravely concerned by reports from residents of buses being full, of elderly passengers not having a seat and of buses not stopping at bus stops.

“Complaints to Arriva have been answered by standard letters that often do not address the issues raised by our constituents.”

A spokesman for Arriva said that the firm would ‘gladly’ investigate any claims that had been made against the company.

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