BOSSES at a residential home are celebrating after turning their fortunes around and earning a pat on the back from care watchdogs.
The Care Quality Commission (CQC) revealed that Carden Bank Rest Home, in Belvedere Road, has passed four out of five national standards following a recent inspection.
This comes after the Mail reported earlier this year that the home had been ordered to improve after failing in three out of five areas.
A spokesman for the CQC said: “This visit to Carden Bank was an unannounced inspection.
“People told us they felt safe and had no concerns regarding the staff that supported them.
“One person told us: ‘The staff are very nice and there’s always someone around if you need help’.
“Another person showed us their cordless call bell which they carried with them and told us: ‘It’s to call the staff with, if I need them. I don’t use it much, as there are staff around, but it’s just in case I need it’.
“All of the people using the service that we spoke with told us that staff were available to them as needed.
“One person said: ‘The staff are always around and available’.
“We spoke to three people’s visitors. All three visitors confirmed that they were confident that their relatives were supported in a safe way.
“One visitor told us: ‘We went through such a difficult time before mum came here. The staff understand my mum’s needs very well and know how to support her’.
“People using the service told us that they liked the staff and found them friendly and supportive.
“We observed a positive working relationship between the care staff and the people they supported.”
Kerry Davies, manager and proprietor, said: “We have worked hard and will continue to do so in order to maintain and improve the standards.”