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Hospital insists its food is fine amid criticism

By Burton Mail  |  Posted: February 22, 2013

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SENIOR staff at Burton’s Queen’s Hospital have insisted that the unit delivers a high standard of food amid criticism of meals on offer at hospitals up and down the country.

A campaign group has called for food in hospitals to have compulsory national standards, after claiming that 20 years of trying to improve the quality of meals had failed, stating that patients deserve a wider variety of choice.

But catering bosses at the Belvedere Road unit insist it is not suffering from any problems which hospitals elsewhere may be experiencing.

In contrast, the hospital says that it ‘prides itself’ on the standard of meals it offers, and had made an intentional effort to invest in the area over the last four years.

A report from The Campaign for Better Hospital Food said that 21 voluntary initiatives had failed since 1992, and that decisive action needed to be taken to improve standards, stating that two-thirds of hospital staff wouldn’t eat the food on offer.

But Geoff Neild, head of facilities who oversees the catering function at the hospital, insisted that Queen’s Hospital provided a range of ‘appetising’ meals.

He said: “We pride ourselves on the fact that we have retained our own catering unit and thanks to the introduction of new cook-chill processes also supply meals to other NHS and other organisations.

“We take a great deal of care to provide a wide range of appetising meals with more than 50 different menus produced during a four-week period with a choice of four to five main courses on each menu.

“As our meals are freshly produced on site we maintain full control over ingredients and their quality using prime cuts of meats, producing quality dishes and resulting in less complaints and wastage.

“We believe that this investment in our own catering unit has really benefited patients as we can respond much more readily to the demands made on our catering services.”

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  • patricia  |  February 25 2013, 7:58AM

    Recently been in Derby Royal for a short spell - their meals were superb. A menu to be proud of, served with care and freshly made. I was not in a private ward. It can be done.

  • jetskier  |  February 24 2013, 9:54AM

    I would just like to comment on the treatment my husband received in hospital recently. He was finally admitted after 7 weeks of not being able to keep food in. On one occasion they forgot to serve him dinner. Then after being fasted for 24 hours a member of the catering staff took the lid off his dinner and said oh dear and then walked off! The plate contained 1 sausage, 1 strip of bacon and a shrivelled peeled tomato. That was it, no toast, no bread, nothing. As if that wasnt bad enough the plate was black as if the meal had been grilled on the plate and when you lifted the bacon up it was like orange juice had been spilt underneath. I took 2 photos if anyone requires proof. I asked them to take it back, saying that my husband was in for a stomach complaint already, they returned with a bowl of soup. A grown man who had lost 2 stone and was supposed to be getting built back up again! Disgusting!And believe it or not this was on a private ward!!!