COMPLAINTS about Burton Railway Station will see councillors discuss the improvements that need to be made with officials from East Midlands Trains.
A review of the station was carried out in 2011, when a report by East Staffordshire Borough Council listed a number of areas that needed looking at.
Work costing £690,000 was then carried out in a range of areas, including new heating, lighting, seating and refurbished toilets — part of a bid to make the facility, previously dubbed ‘the worst station in Britain’, more attractive to visitors.
The review is now being revisited following concerns raised about the station, including the waiting room, toilets and lifts being locked in the evening, making it difficult for disabled passengers.
At a meeting of the council’s scrutiny committee, Chris Ebberley said the authority had asked station operator East Midlands Trains to attend a future meeting to push the review forward.
The issue has come to the fore due to complaints made by the public to councillors.
Leader of the council Julian Mott, who used to sit on the scrutiny committee, said: “At the last scrutiny panel meeting I attended I brought up some of the issues, which were that the waiting room was locked. When I was at the station last week there was a sign in the window saying it was closing at 4.50pm due to staff shortages. It is difficult for wheelchair users who can’t use the lifts. A lot of money has been spent on improving things, but it is disappointing when things aren’t improved.”
East Midlands Trains is expected to attend the next scrutiny meeting.