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Nearly half of workers at Burton's Queen's Hospital would tell family and friends to get treated elsewhere

By Burton Mail  |  Posted: August 30, 2014

Burton's Queen's Hospital

Comments (7)

NEARLY half of workers at the trust which runs Burton’s Queen’s Hospital would encourage their family or friends to seek treatment elsewhere, according to a damning survey which revealed a huge lack of confidence among staff.

Dozens of doctors, nurses and other members of staff said they would not be confident leaving a loved one in the care of Burton’s hospital.

A total of 41 per cent of staff said if a friend or relative required treatment they would not be happy with the standard of care on offer at Burton Hospitals NHS Foundation Trust.

The question was put to them as part of an annual NHS staff survey, which has lifted the lid on the mood of its workforce shortly after the Burton trust was placed into special measures last year.

Many members of staff seized the opportunity to complete the survey confidentially to take a swipe at hospital bosses, also raising a number of other concerning issues.

Just 23 per cent reported a good level of communication from

hospital bosses, while two-thirds complained of working longer than their allocated hours.

A third said handwashing materials were not always available, while one in five said they had experienced harassment, bullying or abuse by fellow members of staff in the preceding 12 months, though those findings were largely in line with the national average.

Campaign group Patient Concern said it was ‘frightening’ that staff would choose to avoid their own hospitals. The score ranked the Burton trust just outside the 50 worst-performing trusts.

Burton Hospitals Trust was one of 11 to be placed into special measures in 2013.

Last month, bosses at the Burton trust were told there was still more work to be done before it could be taken out of special measures.

A trust spokesman said: “The staff survey showed an increase in the numbers of staff who

were happy with the standard

of care provided within

Burton Hospitals.

“We continue to respond to the challenges faced by the NHS and we have undertaken a considerable amount of work over the last 12 months, not only to ensure we provide quality care to our patients, but also by improving staff engagement and involving them in changes and improvements to patient care and experience.”

“We hope that the changes introduced will be reflected in the 2014 survey results.”

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  • Marlene  |  September 01 2014, 9:17AM

    In part worrying comment BUT you have to say also that many a shop floor worker will jump at any opportunity to criticise management and some of this criticism may well be just that.

  • Moaning Minnie  |  August 31 2014, 10:39AM

    As a member of staff I have just received this year's questionnaire to fill in, I can tell you that the results will be worse next year judging by the number of staff who are leaving, this should tell the management something. I am very concerned about the whole situation. I can't think of a single member of staff I come into contact with who enjoys the work anymore, it's awful. Would I recommend the hospital either to be treated at or work at - no. It's such a shame, myself and members of my family have had wonderful treatment over our lifetime, tragedy it's all gone pear shaped.

    |   1
  • burtonWitness  |  August 31 2014, 9:49AM

    My previous treatment at queens was diabolical, i chose to quit my diagnosis halfway through as I was getting nowhere with them. Hate hospitals, the atmosphere, the smell.....uuurghh!

    |   -1
  • papilio  |  August 30 2014, 2:38PM

    Hospitals and doctor's surgeries are the most dangerous places on Earth closely followed by care homes for the elderly. Given the choice, being of an age when I will soon have to face the prospect of my demise, I would elect to die at home rather avail myself of their serices when the time comes. The bottom line is they can only prolong the process of dying they cannot prevent it.

    |   4
  • mattlong  |  August 30 2014, 12:50PM

    As a volunteer worker at the hospital I notice many things which concern me about the operation and management at Queens hospital. this being said we should be careful to inadvertently collude with any political agenda designed to demonstrate the 'inefficiencies' of state provision so that the NHS can be privatised. The political right no doubt has this in its sights. Great to be out on the streets of Burton this morning taking to the working people of this town who are appalled at plans to potentially privatise cancer care across Staffordshire. I spoke to Labour voters, Conservatives, UKIP and a BNP voter - all appalled by this and all signed the petition of protest.

    |   4
  • ianpage123  |  August 30 2014, 12:26PM

    How can the hospital say "The staff survey showed an increase in the numbers of staff who were happy with the standard of care provided within Burton Hospitals" when 41 staff say they would want to be treat there. I would alway recommend going to Derby !!! if it's improving there what was the figures before 71% ???? Total lack of communication between bosses and staff.

    |   11
  • patricia  |  August 30 2014, 11:53AM

    The Trust does not listen to Staff, nor the public, they are a complete disgrace and should be sacked. Nothing works properly, it is all for their own gain and not in the public interest. They continually get it wrong.

    |   15