HOMES which have been left without phone lines for more than a month have been told it is unclear exactly when connection will be restored.
Residents in Priory Lands, Stretton, have been hit by problems caused by a faulty underground cable, which has left landlines down and also disrupted internet connection.
Those affected have been left frustrated at the length of time being taken to solve the issue.
Telecoms giant BT has put the delay in restoring connection down to the complex nature of the fault.
Julie Norton, one of the residents affected, said: “We have been having problems since March and have had no phone line for nearly five weeks, plus internet going down.
“It’s frustrating, they are just not getting anywhere. We’ve had eight engineers coming to the house.
“The neighbour next door is having the same problem as well as other people in the cul-de-sac.”
BT conceded it couldn’t be sure exactly when the problem would be sorted but insisted ‘every effort’ was being made.
A 30-metre section of cable will need to be hauled out of the ground and replaced before phone lines are up and running again.
A spokesman said: “Extensive engineering work is required to restore their services.
“After receiving the fault reports, engineers working for Openreach – who look after the local network on behalf of all service providers – carried out thorough investigations to locate the cause of the problem.
“A 30-metre section of underground cable needs to be replaced, and other work on the network is needed to get these lines working again. Extra care is having to be taken by the engineers due to the proximity of power cables.
“Openreach apologies for the delay in restoring services due to the scale and complexity of the work involved.
“The location of the faults were difficult to pinpoint initially in the network.”