BOSSES at a home for the severely disabled today insisted they had made ‘immediate improvements’ after a report slammed its record on ‘essential standards of quality and safety’.
An inspection by the Care Quality Commission (CQC) highlighted that Newlands House, in Netherseal, was not meeting four out of six national standards in relation to the care and welfare of residents, staffing levels, supervision and record keeping.
A spokesman for the CQC said: “People did not experience care, treatment and support that met their needs and protected their rights.”
It was revealed that residents were not protected from the risks of ‘unsafe and inappropriate care and treatment’ because records were deemed not ‘accurate or fit for purpose’.
It was also said that there were not enough qualified staff to meet needs.
A spokesman for Leonard Cheshire Disability, which runs the home, told the Mail: “We took action straight away and made immediate improvements to resolve these issues.”