BUS services in Burton are to be reviewed on the back of complaints from passengers.
Council bosses are investigating what changes need to be introduced to services in the town, which could lead to a potential shake-up of prices, routes and timetables.
It follows criticism of bus operator Arriva from both senior councillors as well as Burton’s MP Andrew Griffiths after a catalogue of complaints by bus users.
At a full meeting of East Staffordshire Borough Council last December, members said they were ‘gravely concerned’ following reports of buses being full, elderly passengers not having a seat and buses not stopping.
They were also unhappy with the way the firm dealt with complaints.
Although the complaints related to Arriva, council chiefs said it would be reviewing all operators which run in the borough.
The council is seeking the views of bus users in the town on where they think improvements should be made.
A spokesman for East Staffordshire Borough Council said: “At the council meeting of December 3, 2012, a motion was presented raising concerns from residents regarding satisfaction of bus services in the borough.
“The scope of this review includes analysing complaint handling procedures, prices, routes and timeliness of services from the operators providing bus services in the area.
“There is also a survey available from the council’s website in order to gain the views of members of the public and monitor their satisfaction with bus services across the borough.”
The survey can be viewed at www.eaststaffsbc.gov.uk/consultations