COMPLAINTS to social services in the region rocketed by 60 per cent last year, it has been revealed.
Staffordshire County Council received 145 complaints relating to its children’s social services during 2012/13.
The majority of the complaints centred around the standard of service and the attitude of its staff.
Most complaints were made by parents, with nine per cent made by the child or young person themselves.
The majority of the complaints were dealt with by way of apology.
A Staffordshire County Council report revealed that the service had seen a huge rise in complaints, with it stating the results were a ‘concern’.
Staffordshire County Council leader Philip Atkins defended the service’s performance however.
He said: “Whilst there has been an increase in the number of complaints received in 2012/13, this can be directly related to the increased activity across the service.
“During this period Staffordshire County Council has seen an increase in referrals, child protection orders and associated legal actions together with a significant rise in the number of children in care, something which is reflected nationally.
“We operate an open and accessible complaints service and encourage anyone who has a complaint to contact us so that the issue can be thoroughly investigated. This not only allows us to resolve the issue, but also gives us the opportunity to improve future service delivery for the families that we work with and support.”
Councillor Atkins added that the service had also received 157 compliments from users during the same period.