10:30 Thursday 20 February 2014

Disabled care home inspection success

Written byROB SMYTH

Newlands House, Netherseal Newlands House, Netherseal

A NEW report has revealed a care home that was not meeting ‘essential standards of quality and safety’ has seen a complete turnaround in its fortunes.

The Care Quality Commission (CQC) revealed that it had noted improvements across the board at Newlands House, in Netherseal – less than a year after it was found not to be meeting four out of six national standards during an unannounced inspection.

Bosses at the care watchdog revealed that the home was now meeting all six standards following its recent visit.

A spokesman for the CQC told the Mail: “This was a routine inspection to check that essential standards of quality and safety.

“We saw that staff were being properly supervised in line with the provider’s policy.

“Staff had the opportunity to discuss work related issues with their supervisors on a regular basis.

“When we last inspected in April 2013 we found that although significant improvements had been made by the provider, staff were still not being supervised in line with the provider’s policy.

“Supervision is an opportunity for the manager and a staff member to meet on a one-to-one basis to talk about work practices, training needs, care and welfare of people using the service and other issues which impact on their role.

“The provider’s policy states that supervision should take place four times a year (usually every three months).

“We looked at 10 personnel files of staff and compared the spreadsheet information to actual supervision records.

“We saw that staff were now receiving regular supervision in line with the provider’s policy.”

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