15:37 Thursday 30 January 2014

Homeless issue leads to cash machine closure

Written byROB SMYTH

A BUSY bank in Burton’s High Street has had to close of access to its cash machine lobby due to issues with its misuse by homeless people.

Lloyds Bank, in High Street, revealed that due to ‘serious misuse’ that it had been forced to close its cashpoint lobby when the branch is closed.

Previously, three cash machines were available to use 24 hours a day but this facility has now been withdrawn.

Despite not being drawn on the exact reasons why the area has been closed off, the Mail understands that an issue with homeless men and women using the site was the main thrust behind the decision by management at the bank.

A statement by the bank’s manager, posted on its doors, said: “Due to serious misuse of the indoor cashpoint facility, I regret to inform people that this service will no longer be available while the branch is closed in the evenings for the foreseeable future.

“Please do not hesitate to speak to any member of branch staff regarding this issue.

“I sincerely apologise for any inconvenience this may cause.”

It is also believed that issues with homeless people misusing several shop fronts in the surrounding area has been raised with police officers and council officials recently.

A spokesman for Lloyds Bank apologised for any issues that the move will cause customers.

He told the Mail: “Unfortunately, due to misuse of this facility, we have changed the opening hours of our ATM lobby.

“We’re really sorry for any inconvenience caused as a result of this change, but he ATM lobby will continue to be available during branch hours.”

Customers have been advised that the cashpoints will now be available 9am to 5pm on Monday, Tuesday, Thursday and Friday.

On Wednesday, it will be open from 9am to 7pm and on Saturday on 9am to 4pm. The branch is closed on Sunday.

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