17:37 Thursday 12 December 2013

Watchdog condemns surgery over its care


12/12/13 King St surgeryKing Street surgery.. 12/12/13 King St surgeryKing Street surgery..

A DOCTORS surgery in Burton has been rated amongst the 10 worst in the country by the Care Quality Commission.

King Street Surgery was inspected in September when it failed in four areas out of five.

A further inspection in November saw improvements, but if it fails to meet requirements in all areas it could be closed.

In its findings the CQC, the health regulator of health and social care in England, said that the service was failing to meet the national standards that people should come to expect.

In a report on the failings, the CQC stated: “Arrangements were not in place to deal with foreseeable emergencies, limited emergency medical equipment and medication at the practice. This meant that in the event of a medical emergency the provider could not be sure that the emergency equipment and drugs would be fit for purpose.”

The four areas in which the surgery failed were ‘standards of providing care, treatment and support that meets people’s needs’, ‘standards of care for people safety and protecting them from harm’, ‘standards of staffing’, and ‘standards of quality and suitability of management.’

They have now improved, and passed in the area relating to safety.

The report went on to state that “patients were not cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard.

“The provider did not have an effective system in place to identify, assess and manage risks to the health, safety and welfare of patients who used the service.”

The Mail contacted the surgery, which is managed by Dr. Graham Butchart, but it did not comment directly.

Dr Ken Deacon, medical director for NHS England in Staffordshire, said: “In relation to King Street Surgery, concerns were highlighted about staff training, particularly with regards to child protection procedures.

“A subsequent follow-up visit from the CQC in November has confirmed that the practice now meets CQC requirements for this.

“The practice are still working through and making good progress with some ‘less serious’ issues raised.

“We will continue to work very closely with this practice and others to ensure that they provide high-quality services.”

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