11:33 Tuesday 08 January 2013

More internet users left in the slow lane by BT

Written byTIM FLETCHER

07/01/13 Another unhappy BT customer - Burton Mail, BurtonTim Williams - unhappy BT customer. HE joined in July 2011 with expectation of superfast broadband and is still waiting.He will come to Burton Mail office for a pic.Tim Williams - unhappy BT cus 07/01/13 Another unhappy BT customer - Burton Mail, BurtonTim Williams - unhappy BT customer. HE joined in July 2011 with expectation of superfast broadband and is still waiting.He will come to Burton Mail office for a pic.Tim Williams - unhappy BT cus

MORE internet users in Burton are suffering broadband woes due to delays in rolling out superfast broadband in the town.

As reported in Saturday’s Mail, residents in Winshill are still waiting for BT’s high-speed Infinity network to be enabled, despite fibre-optic cable boxes being installed last spring.

Now, it has emerhed some users in Stretton are also being left frustrated, including IT professional Tim Williams, who moved to BT from Talk Talk in July 2011.

Since then, he has seen a series of delays to the switch-on of the service to his home, served by a cable box in the Temple Close and Seymour Avenue area.

Mr Williams, of Kingsmead, told the Mail: “When I first joined BT, Infinity was supposed to start in December 2011, but every time it got to the start date, it gets put back again.

“I was paying £22 for my phone and internet with Talk Talk and it’s almost double that with BT, for exactly the same speed.

“I work from home a lot and it would be an absolute boon to have superfast broadband.

“I have called to ask for information numerous times but to no avail.

“Every time I drive down Princess Way I see all the boxes with the poster on which says ‘faster broadband is here’ and I think ‘yeah right’.

“They have set false expectations for people and they’re not delivering on their promises.”

A BT spokesman said: “Our planned deployment of high speed fibre-based broadband has been a significant engineering task.

“The vast majority of this deployment has now been carried out and delivered successfully.

“The cabinet in question has slipped in our programme and clearly we would like to apologise for that. It is still due to be done but it is likely to be a few months before all is completed.

“We will be in contact with Mr Williams to discuss and keep him updated.”

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