A BUSINESSMAN who has battled desperately slow internet speeds for the last five years has claimed he is being ignored as he fights to get a better service.
Dominik Paczko, who runs a record label from his home in Barker Round Way, Burton, claims he struggles to download albums and watch videos on YouTube because his broadband is so slow, but despite his frequent protests to BT, nothing has been done to improve the situation.
BT Openreach, which operates broadband services, said earlier in the year that there was not enough demand to upgrade the exchange which serves Mr Paczko’s home, and he would have to wait until it is improved under a council-led programme. Work is due to be completed on the programme by 2016.
Mr Paczko told the Mail: “We rely on the internet and infrastructure to be up to speed. But it simply is not, we get about one MB of data when other houses on the street get around six or seven times faster than that.
“It is really unfair and not good enough.”
He added that several other people who live on the same road are affected by a similar problem.
“We have been told that BT Infinity is not available to us and it will continue to be that way until 2016. I can’t wait that long and I don’t think I should have to. My job involves uploading albums to the internet and at the minute it can take me anything from four hours to a day.
“It is really frustrating.”
Mr Paczko is one of a huge number of people living in the Burton area who are hoping the benefit from the Staffordshire Rural Broadband Partnership, which aims to bring superfast service to all parts of the county by 2016.
A spokesman for BT said: “I understand the cabinet serving Mr Paczo will be upgraded as part of the Staffordshire Broadband Partnership between the county council and BT, but has not yet been enabled.”
She did not say when the cabinet would be enabled to receive a faster service.
Other areas which suffer from poor speeds include Tutbury and Rolleston.