A NEWHALL mum claims she now has nowhere to go to buy schoolwear for her teenagers after she was thrown out of the only shop which sells it and told not to return.
Louise Cronje-Dissington said she was involved in a mild confrontation involving manners and customer service at Pupils Schoolwear in Swadlincote, which led to her being shown the door on a permanent basis.
The store manager has denied that his staff were rude, or that anyone has been banned from entering.
Mrs Cronje-Dissington, who lives in High Street, told the Mail a member of staff ‘barged into’ her and another woman, and refused to apologise, before another member of staff got involved and ‘caused a scene’, before telling her she should leave and not come back.
“It made me feel completely demoralised. I felt like a child who was being punished. It was very embarrassing.
“I can appreciate they’re busy, but there’s no excuse.”
Mrs Cronje-Dissington claims she was told to leave once again when she tried to go in to buy more items for her son Kallium Rose, 13, and daughter Courtney Rose, 14, who study ar Granville Sports College.
Pupils Schoolwear is the only shop in the area which sells branded schoolwear for Granville.
It is not the first time the shop has been criticised in recent weeks. The Mail has received dozens of complaints about items not being available when promised and other issues.
Robert Smith, the manager at the West Street store, defended his staff and their service, adding that he and his team had been exposed to a torrent of abuse from customers. Mr Smith told the Mail: “They come and just because something is not quite right the kick off. They don’t understand the process. We’ve had insults on Facebook, my wife has been called names and we’ve had abuse on our personal mobile phones.
“We had more than 4,000 orders to deal with in six weeks this year, and we deal with over 60 schools. People don’t understand but they are abusive,”
He added that staff had suffered abuse since the shop opened 23 years ago, but it had been worse this year.