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North east hospital ditches Parking Eye

By Burton Mail  |  Posted: April 15, 2014

Margaret Stanhope Centre

Margaret Stanhope Centre

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HOSPITAL chiefs at the other end of the country have scrapped a similar parking system to the one that has been plaguing the lives of visitors to Burton’s Queen’s Hospital.

After listening to the views of people in their area, Northumbria Healthcare NHS Foundation Trust revealed that it had decided to end its agreement with Parking Eye, the company which has provided parking management at its general hospitals in both Northumberland and North Tyneside.

As a result of these discussions, the parking management contract with Parking Eye has been brought to an end and the car parks at Wansbeck, Hexham and North Tyneside general hospitals will have alternative systems in place by the end of April 2014.

Northumbria Healthcare held discussions with Parking Eye after patients and visitors had raised a number of issues regarding the number plate recognition system, which was installed in May 2013.

The issues are the exact same ones which have been causing problems for people who have using the Belvedere Road facility.

Steven Bannister, director of estates and facilities at the trust, told the Mail why it had made the move to axe the system and replaced it with a new one later this month.

He said: “The Parking Eye system was introduced to standardise car park management across our general hospital sites and provide patients and visitors with more ways to pay.

“While it did achieve these aims, many patients and visitors reported to us that they found the system difficult and confusing to use.

“We are aware it was, at times, causing anxiety to our patients and visitors, and we have acted on this.

“We would encourage the public to bear with us as we work to install alternative parking arrangements and we would remind people to continue to pay using the systems in place and carefully observe the signage.”

The system was in place for just more than one year before it was scrapped.

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