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Paid in advance and still stung with parking fee

By Burton Mail  |  Posted: April 19, 2014

14/04/14 Barrie Gilliver Parking Eye issue - Burton Mail office, Burton Barrie Gilliver and Parking Eye issue at Queens Hospital..

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A PENSIONER received a £70 demand for a parking penalty for visiting his sick wife – after buying a ticket for the whole week just one day before.

Barrie Gilliver spent £8 on the weekly ticket after he was told his wife Janet would have to remain in Queen’s Hospital for several days.

But after she had been released he received a penalty notice from Parking Eye, saying he had failed to pay on one of the days covered. He did not receive a penalty notice for any of the other days.

“It’s completely their mistake, not mine, and I am not going to pay it.

“I’ve incurred costs for stamps and phone calls and photocopying. Why should I have to pay this?

“I’m 78 and I could do without this,” said Mr Gilliver, of Occupation Road, Albert Village.

Mrs Gilliver, 76, was taken into Queen’s Hospital on March 16, suffering with a number of health problems. Her husband remained with her until early the following morning and then returned the following day, when he bought a ticket to last him the week.

However, Parking Eye alleged he did not pay the fee for Tuesday, March 18.

He has contacted the company on several occasions, and is currently awaiting the outcome.

His complaint comes as hospital bosses have announced plans to simplify the parking system to make it more user friendly.

It follows a barrage of complaints directed at Burton Hospitals NHS Foundation Trust since it was installed in October.

Patients and visitors have bemoaned the fact the system fails to provide information about the length of stay.

Geoff Neild, head of facilities, said the complexity of the site meant that was impossible.

“No off-the-shelf system could accommodate our site, and a bespoke system would have cost the trust in excess on £250,000. We did not believe this was a justifiable cost or use of funding.”

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