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Parking system was the correct one for Queen’s

By Burton Mail  |  Posted: February 17, 2014

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THE parking system currently causing havoc for patients and visitors at Burton’s Queen’s Hospital was the correct one for the site, according to an assessment by the firm that installed it.

Bosses at the Belvedere Road hospital revealed that Parking Eye, whichinstalled the controversial system last year, said the current confusing version was best suited to the hospital car park after assessing the needs of patients and other NHS sites.

It was also disclosed that the hospital did not have to pay a penny towards the installation of the system, but does receive income from the parking fees paid by patients and visitors.

Helen Ashley, chief executive of Burton Hospitals Foundation Trust, which runs Queen’s, said: “Parking Eye installed the system after making an assessment of parking charge notices made at other NHS sites.”

Mrs Ashley also revealed that a review into the system, which came about due to dozens of complaints from disgruntled visitors, was soon to be concluded.

She said: “We have been collating feedback received from patients and visitors since the installation and this is being taken into consideration during our review.

“We will be in a position to share this within the forthcoming weeks, and we would like to reassure the public that we have listened to their feedback and intend to act on this to make further improvements.”

The system, which works on the basis of automatic number place recognition, requires people to enter their registration number and length of their stay into a machine at the end of their visit.

At no point is the motorist told how much they owe.

The system caused so many problems that a review was launched in December, and all penalty charges were axed until the findings were revealed.

A spokesman for Parking Eye said: “Hospitals are on private land and therefore private parking is applicable.

“Car park users enter into a contract to pay the appropriate amount for the duration of their visit, or not exceed free parking limits.”

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