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Passengers left stranded as driver shortage means buses fail to turn up

By Burton Mail  |  Posted: August 11, 2014

By Laura Hammond

Comments (5)

BUS passengers in Burton are being left stranded at the stop because of staffing problems within one of the town's travel operators.

Staff shortages at Arriva have led to the cancellation of several services in recent weeks, including some which run from the town centre to the hospital.

But with no notification of the issues, many passengers have been left waiting to travel on buses which never turn up.

Brian Smith, of St Luke's Road, Horninglow, told the Mail he had to miss a vital medical appointment because the bus simply didn't turn up.

"I have to go to the doctors at a certain time to have an injection for my cancer. They mix it for that time, and if I can't get there, it's ruined.

"The bus just didn't turn up, and it's happened five times in the past week," he said.

When he called to speak to Arriva, he said he felt he was told to 'just put up with it.'

Jackie Turner has been forced to walk all the way from work in Horninglow to her home in Stapenhill on several occasions, as the bus has not arrived.

She told the Mail: "It's just not been turning up, and you're not given any reason why.

"It's causing a lot of problems, and it's just pathetic."

On one occasion when the bus did arrive, it terminated in Burton, rather than heading to Stapenhill.

When Ms Turner asked why, she was told there was not a driver available to take it any further.

There have also been issues with the number three service.

Brian James said he waited 45 minutes for one bus to turn up at his stop on Belvedere Road, before he eventually just got a different one.

"I have an old people's pass, so I can get another bus, but some people have paid for passes and end up paying again," he said.

Arriva has apologised for the effect it may have had on passengers.

"Unfortunately, we have experienced a shortage of bus drivers on a limited number of occasions which has resulted in a few journeys not being operated.

"The business does schedule a number of spare drivers to cover duties as and when required, but due to a number of drivers being unable to attend work on the same day those spare drivers had been allocated work.

"I can reassure our customers that this is a short term situation and we have taken steps to loan staff from other local depots to cover the Burton area services." said spokesman Keith Myatt.

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5 comments

  • Ian789  |  August 12 2014, 8:14AM

    Then thats who we should be complaining to because Arriva will just keep fobbing us off with lame excuses

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  • PointingWest  |  August 12 2014, 6:55AM

    I think it'll be the county council if Arriva are answerable to anyone locally.

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  • Ian789  |  August 11 2014, 10:29PM

    As Porterboy said,give more routes to Midland Classic. Arriva have had enough chances over the years and they still cant get it right. Burton people deserve a lot better than what Arriva are giving them. Is I would like to know if Arriva are answerable to anyone for this terrible service we are getting ?

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  • Porterboy  |  August 11 2014, 8:31PM

    Sounds like an ideal situation for Midland Classic to step up to the plate and show arriva how a good service should be run, does'nt sound good when we hear services are poor and sometimes being axed altogether, makes me wonder what is going on at arriva these days?

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  • PointingWest  |  August 11 2014, 8:08AM

    Sporadic service isn't great, especially with people relying on work and medical appointments. It's got to the point where i'm walking the 40/50 minutes to town rather than wait for a bus that might or might not turn up when the weather's good (probably better for me that I am doing!)

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