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Patient letter prompted search for calming influence at Queen's Hospital

By Burton Mail  |  Posted: August 30, 2014

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PRAISE from a patient led to a desperate hunt to find the caring staff member who had helped a woman in her hour of need.

Bosses at Queen's Hospital launched a quest to find the Scottish staff member who reassured the patient as she waited for an anaesthetic, after she sent a letter to the hospital to thank him.

The caring man was eventually revealed to be operating department practitioner Scott Harvey, who has now been rewarded with a Going the Extra Mile (GEM) award for his actions.

The letter sent to the hospital said: "He was so lovely to me. I never got the chance to say thank you to him and I don't even know his name, but his voice and manner were so calming. He is an asset to your hospital."

She also told how Mr Harvey held her hand and told her stories to take her mind off the ordeal.

Three other members of staff at Queen's have also received GEM awards after being nominated by the public and colleagues.

Sister Vicky Bradley, of Ward 11, was nominated for her professionalism and reassuring, supportive and welcoming manner. The nomination described her as 'a role model for everyone in her profession.'

Nurse practitioner Angela Wood, from the Treatment Centre, was nominated for going to great lengths to help a patient get an urgent prescription outside pharmacy hours after a chemist had rejected it.

Ward clerk Michelle Cottee, of Ward 4, was nominated by her colleagues for the essential role she plays in the smooth running of the ward. They said: "A key team member, she is always ready with a smile every shift and friendly and approachable to everyone that comes onto our ward."

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