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Patients given four-year-old car park information

By Burton Mail  |  Posted: April 02, 2014

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AN oversight by hospital staff led to a patient being given out of date information about parking charges at the hospital, it has been claimed.

Mavis Christon was handed an information booklet from 2010 when she left ward 11 at Queen’s Hospital, Burton, informing her of parking charges and procedures which were four years out of date.

The trust which runs the Belvedere Road site said the 34-page booklets should no longer be in circulation, and an updated information sheet should have been handed out instead.

A spokesman for Burton Hospitals NHS Foundation Trust said: “Wards do have shorter ‘ask me’ information sheets – specific to their department - which contain current information and these are the ones that patients should receive.

“Now that we have been made aware that the lady on Ward 11 was given one of the old brochures, we will be checking all wards to ensure any remaining editions of the 2010 brochures are collected up.”

The parking system at the hospital has undergone a complete overhaul since this brochure was published, as Parking Eye has introduced a new automatic number plate recognition scheme.

It means neither the charges nor the process in the book are correct.

There is a disclaimer printed alongside the charges saying ‘This information was correct at the time of printing; however, it may be subject to change.’

But Mrs Christon’s husband Alec said he did not think it was right.

“They shouldn’t be giving these to people,” he said.

Hospital staff are currently working on an up-to-date brochure, which will be shorter, more concise and easy to read.

It has been designed following patient feedback, which showed people wanted t smaller information booklet.

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