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Praise for hospital care after ‘faultless’ treatment

By Burton Mail  |  Posted: May 22, 2014

21/05/14 Trevor Morris praising service at hospital Trevor Morris and his wife Heather says staff went above and beyond the call of duty in their treatment of him during time at Queens.

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AN elderly patient has spoken out to praise the ‘exceptional’ service he received from staff during a recent stay at Queen’s Hospital.

Trevor Morris said everyone he encountered on ward four went above and beyond the call of duty to make him as comfortable as possible following an operation and the readmission which followed.

And the 74-year-old was not the only patient full of praise for the men’s surgical ward, as William Milne has also contacted the Mail, to tell us about the ‘excellent and proficient care’ he received after being admitted to the Belvedere Road hospital.

Mr Morris, of Greenacre Park, Coton in the Elms, said: “The service and attention I got was second to none.

“Everyone from the top of the tree – the consultants – down to the auxiliaries and the cleaners were very helpful. You couldn’t fault them.

“There seems to be a lot of negative things said about the hospital, but there are a lot of people who have exceptional treatment. A lot of people have praise for the hospital.”

Mr Morris attended the hospital for an operation on his bladder at the end of March, but he had to be readmitted after developing an infection.

He described the service he received as ‘brilliant’.

“I wanted to take the time to say thank you,” Mr Morris said.

He is now recovering at home with Heather, his wife of 56 years.

Brendan Brown, director of nursing at Queen’s Hospital, said: “We are very grateful to Mr Morris for taking the time to give us such positive feedback. We will make sure that his feedback is shared with the staff involved with his care and we wish him all the best with his recovery.”

Mr Milne, of Newton Park Close, Newhall, had a similarly positive experience when he was in hospital over the Mayday Bank Holiday weekend.

In a letter to the Mail, he said: “I received the best medical attention, efficiency and care from Dr Marzook and his team, and the staff of ward four, led by Kevin and Paul.

“I have nothing but the utmost respect for the efficiency, care and politeness shown by all. I will certainly recommend Queen’s Hospital to everyone.”

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