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Probe after council officer accused of causing damage

By Burton Mail  |  Posted: June 13, 2014

South Derbyshire District Council

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A COUNCIL has launched an investigation after one of its officers was accused of trespassing and destroying property.

South Derbyshire District Council responded following a complaint from a Newhall resident.

Bosses said further information about the incident could not be provided due to data protection laws, but that the matter was still ‘ongoing’ and the authority was waiting to hear from the complainant before deciding whether to take any further action.

The information came to light after the district council published details of complaints and compliments received between October 2013 and April 2014.

A member of staff also had to be told not to park in designated bays at Swadlincote’s Green Bank Leisure Centre after a member of the public contacted the council to complain.

During the six-month period, South Derbyshire District Council received 35 complaints and 18 compliments.

There were four more complaints compared to the previous six months, figures showed.

Residents’ ire was provoked mainly by issues regarding housing and customer services, with the two areas responsible for 22 of the 35 complaints.

For the majority of the complaints, the council decided that they warranted no further action, but bosses were forced to apologise on two occasions, to residents in Newhall and Etwall, regarding problems with a gas fire and a drain cover.

A council report said: “The comments, compliments and complaints procedure is designed to encourage people to give informal feedback on our services.

“No comments, 18 compliments and 35 complaints have been received from October 1, 2013 to March, 31 2014.

“The number of complaints received in the second half of this financial year increased compared to the corresponding period of 2013/14, and the number of compliments received has decreased.

“South Derbyshire District Council is committed to making itself more open. A large amount of information is already available to the public, through our website or through our offices and at local libraries.”

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