A FIBROMYALGIA sufferer turned up at Burton's Queen's Hospital for an operation to ease her pain – only to be kept waiting hours before being told the procedure was not scheduled.
Julie Sellers' long-term condition causes fatigue and pain all over her body, among other symptoms.
After a successful pre-operation examination, she arrived at the hospital on September 1 for her procedure, only to find she was not on the list.
The 55-year-old told the Mail the day had caused 'unnecessary stress' for her and husband Malcolm, who is also her carer.
She said: "We had to wait around, and the stress made me really ill.
"The operation would have kept me off my feet for a couple of weeks, but it would give me a quality of life back that I have been waiting for.
"I have no normal life and haven't had a normal life for years. This has really knocked my confidence."
Mr Sellers, 57, said the situation was frustrating.
"It's disgusting that this sort of thing happens and no-one is answerable," he said. "This operation was not life-threatening but leaves her in limbo and with a lack of confidence in Queen's Hospital."
Kim Laban, assistant operational manager at Queen's, said: "We have investigated this matter further and spoken directly with Mr Sellers and his wife to apologise for the inconvenience.
"Often, when a patient comes in for their pre-operation appointment we provide a provisional date for their operation. This date was provisional and no further communication was sent to Mrs Sellers to confirm her operation was due to go ahead on this date.
"We appreciate this was confusing and will ensure that in future patients' provisional appointment dates are clearly communicated and understood.
"We have spoken to Mr Sellers to confirm a date for his wife's operation."