A DAMNING report into a home for people with severe disabilities has revealed that it has not been meeting ‘essential standards of quality and safety’.
The Care Quality Commission (CQC) revealed that Newlands House, in Netherseal, was not meeting four out of six national standards during an unannounced visit.
Issues were raised in terms of the care and welfare of residents, staffing levels, supervision and record keeping.
A spokesman for the CQC said: “People did not experience care, treatment and support that met their needs and protected their rights.
“We found that staffing levels were not sufficient and as a result two people who funded for one on one care were not always receiving it and this had an adverse effect.
“Staff were not being supervised in line with the provider’s supervision policy.
“This means that the provider was not properly supporting staff to provide care and treatment.”
Following a review of care records, the CQC said that people were not protected from the risks of ‘unsafe and inappropriate care and treatment’ because accurate records were not being maintained.
They were also deemed not ‘accurate or fit for purpose’.
One resident was found to not be receiving the one to one care being paid for.
The person had a range of medical issues and was unable to use a call system, so was forced to shout and scream for assistance when nobody was with him.
Staff were also quizzed about the individual needs of residents with not all able to identify the needs of people ‘very well’.
Some even admitted not even reading care plans as they were too ‘complicated’ thus showing they did not always deliver the appropriate care, treatment and support needed.
It was also said that there were not enough qualified, skilled and experienced staff to meet people’s needs.
One resident revealed that he was waiting for long periods of time for assistance. An investigation showed that the person had to wait 40 minutes for help when he became ‘trapped’ in a doorway.
The provider was also said to not be ‘properly supporting staff to provide care and treatment to people who used the service’.
The home was meeting standards in terms of treating people with respect and protecting them from harm.
The Leonard Cheshire Disability home, that cares for 33 people with a varying range of disabilities and conditions including multiple sclerosis, cerebral palsy or spina bifida, was visited by inspectors in November last year with bosses at the site ordered by the CQC in January to improve matters.
A spokesman for Leonard Cheshire Disability told the Mail: ““Leonard Cheshire Disability always aims to provide the best possible support to the people who live at Newlands House.
“Their safety and well-being are always our first priority.
“In January, a report published by the Care Quality Commission (CQC) identified some areas of ‘minor’ or ‘moderate’ impact, where we did not meet the standards required.
“We took action straight away and made immediate improvements to resolve these issues. We have since had another report from the CQC, following a re-inspection in April, in which they recognise the progress and improvements made at the service.
“We will continue to work closely with the CQC and strive to provide the best possible service at all times.”