BOSSES at a residential home in Burton have insisted its patients receive care of the highest order after it was instructed to make improvements by the Care Quality Commission (CQC).
Carden Bank Rest Home, in Belvedere Road, failed in three out of five areas after being inspected by the health watchdog.
One patient had an order on their file that they should not be resuscitated in the event of their heart stopping, but the CQC was told by staff the patient did not have the mental capacity to make that decision. It found a capacity assessment on the patient had not been completed.
The body also said no action was taken regarding an underweight woman at the home until she was taken ill.
But bosses said the home had since been re-inspected and were awaiting the publication of a new report confirming it was now meeting all expected standards.
The most recent report available, which has been published following an inspection in October 2013, ordered the centre to take action to improve regarding consent to care and treatment, care and welfare of people who use the services and how it assesses and monitors the quality of service provision.
Parveen Akhtar, deputy manager at Carden Bank Rest Home, said: “We have since been re-inspected and all the standards have been met. The quality of care is very high. We are waiting for the report to be published - there have been a lot of improvements.”
Ms Akhtar refuted the CQC’s claims that action was not taken quickly enough in the case of the underweight patient.
She said: “The lady was going into palliative care. Despite many efforts of the doctors there was not a lot anyone could have done. We did everything.”
She said bosses had learned from the findings of the inspection.
“No home is perfect but we have always provided very good care,” she said. “All the feedback we get is really positive so we’re obviously doing a very good job.”