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Safety at Queen’s gains thumbs up from patients

By Burton Mail  |  Posted: April 08, 2014

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THE safe and unthreatening environment of Queen’s Hospital has been recognised in a national survey of patients.

The annual questionnaire, carried out by the Care Quality Commission, showed that Burton Hospitals NHS Foundation Trust – which runs Queen’s – scored higher than most others in England for providing a secure environment and minimising delays when patients were discharged.

It also scored highly for not altering planned hospital admission daes and providing high levels of privacy and single-sex accommodation.

Director of nursing Brandan Brown said: ““It is good to hear that patients are saying they are now receiving more information from staff when they are discharged from hospital but there is still scope for improvement on these scores and we are committed to work on this over the coming year.

“We are pleased to hear that we are rated better than most trusts in England for making patients feel safe and unthreatened. However, there are always improvements we can make to the experience that patients receive whilst in our care.

“I’d like to offer a personal thanks to patients for taking the time to complete this survey.”

The trust, which also runs Samuel Johnson Community Hospital in Lichfield and Sir Robert Peel Community Hospital in Tamworth, scored 9.5 of a possible 10 for keeping admission dates, 9.6 for its provision of single-sex sleeping areas and 9.8 for patients not feeling threatened. A 9.2 score was awarded for patients receiving good explanations about how anaesthetics and pain control would be administered.

The results are based on scored from patients surveyed in 2013. A total of 471 patients responded to the survey.

The survey was the 11th of its kind to be carried out in England.

In all other areas, the three hospitals managed an average score, when compare with other trusts across the country.

In many areas, the scores were higher than they had been in 2012.

Patients were positive about being given written information about what to do – and not to do – after leaving hospital, with the score up from 6.9 to 7.2, and there was a higher score for staff supplying information about possible medication side effects, at 4.3 instead of 3.9.

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