SAFETY and wellbeing of residents at a care home was compromised as they were being left unsupervised, a shock report has revealed.
The Care Quality Commission (CQC) made the damning discovery during a visit to Gresley House Residential Home, in Market Street, Church Gresley.
However, the new manager of the facility has hit back, claiming her staff always supervised those in their care and only left them when the inspectors wished to speak to users.
In its report, the commission said: “We found that, due to the deployment of staff, there were times when there were no staff members in any of the lounge areas, and access to the call system for the majority of people was not accessible.
“This meant there were times when people were left unsupervised. This could affect their safety and wellbeing.”
The inspectors also picked up on previous management problems, which led to Maxine Fearnehough being appointed to the top post back in March.
Mrs Fearnehough said: “Before the CQC came in we actually highlighted the issues we had to them and put a staffing structure in place.
“The manager in the role at the time was struggling a bit with certain things and she needed more support.
“She decided that she no longer wanted to be manager and became a deputy manager.
“With regards to leaving users unsupervised, our residents are always supervised by staff – they purely moved out of the way when the inspectors came to talk to the residents in the lounge.”
The report praised other areas of Gresley House’s service, saying: “We spoke with six people who told us they were happy with the care provided for them. Comments included ‘staff are great’ and ‘staff are helpful’.
“We observed a meal time and found it to be very pleasant. It met with people’s expectations and cultural needs.”
The report added: “People told us staff always asked them what they wanted to do and encouraged them to make their own decisions.
“Staff told us that they listened to people’s choices and treated people with dignity and respect to ensure their privacy needs were met.
“We observed care practice and found staff to be patient and caring towards people receiving care.”