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Services are poor at town railway

By Burton Mail  |  Posted: March 28, 2014

  • 27/03/13 Action for Rail protest - Burton Railway Station RMT / Action for Rail protest outside Burton railway station....Paul Walker (National Executive, RMT and Burton branch chair), William Walker, Bill Upton (Burton branch secretary)..

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MORE staff are needed at Burton Railway Station to prevent further complaints from commuters according to the Rail Maritime and Transport Union.

Discussions on how to improve the town’s station are due to be held between East Staffordshire Borough Council and officials from East Midlands Trains.

Passengers have made complaints about the poor quality of service at Burton station due to staff shortages, including the waiting room being closed in the evening.

Paul Walker RMT Burton branch chair said: “The issues that Burton’s rail passengers have raised are issues that we have been fighting against for some time.

“The station has had issues with staff shortages for some time and the implementation of the McNulty report will make things worse for commuters.

“Under the McNulty review of 2011 Category D stations like Burton are to have the opening hours of the ticket offices reduced in order for train operating companies to cut costs. This then has a direct impact on station services.

“The review also outlines plans to cut platform staff at stations and as seen at Burton many trains late at night are self-dispatch.

“Taking staff away from the station means that services like the waiting room and lifts are put out of use.

“This would mean that disabled passengers are not able to use the station because there is no step free access.”

He added that if the train company employs more staff then services at Burton station such as the ticket office, lifts and waiting room can remain open for passengers

A review of the station was carried out in 2011, when a report by the borough council listed a number of areas that needed looking at.

Work costing £690,000 was then carried out in a range of areas, including new heating, lighting, seating and refurbished toilets with the aim of making the facility more attractive to visitors.

The review is now being revisited following concerns raised by members of the public to councillors about the station. These included the waiting room, toilets and lifts being locked in the evening, making it difficult for disabled passengers.

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