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‘Tortured’ patient tells of Queen’s Hospital visit hell

By Burton Mail  |  Posted: August 30, 2010

Comments (6)

AN INVESTIGATION is under way after a patient described her treatment by doctors as ‘torture’.

Christine Astle, of High Street, Newhall, contacted the Mail after she made a formal complaint about her treatment following a visit to Burton’s Queen’s Hospital on Thursday, August 26.

Mrs Astle was rushed to the hospital’s accident and emergency department after she complained of chest pains and shortness of breath.

Once doctors had conducted a number of tests, she was informed that she would have to be admitted to the Emergency Assessment Ward.

Mrs Astle initially refused to go as, only a few weeks earlier, she had had problems on the same ward, but in the end she relented.

Once there Mrs Astle and her husband, Wayne, claimed that they waited for nearly four hours to see a doctor — and the medic only arrived after Mr Astle complained to nurses.

Mrs Astle, who suffers from fibromyalgia and lung complaints, said: “I get very anxious and upset due to my problems and the way they made me wait and then treated me was a disgrace.

“It felt like they were torturing me and all I wanted to do was to get some medicine to help ease my pain.

“We were admitted to the ward around 9pm and the doctor saw another five or six patients without even acknowledging us.

“In the end my husband had to ask if we were going to be seen and then the doctor came across as very arrogant and made me very upset.

Mr Astle said: “My wife is very ill and I cannot believe the way they have treated her.

“We have lost all trust in the hospital and now that we have lodged a complaint will be looking to move hospitals to hopefully receive a better standard of care.” Helen Ashley, chief executive of Burton Hospitals NHS Foundation Trust, said: “I am saddened to learn that Mrs Astle feels she has cause to complain following her attendance at Queen’s.

“Mrs Astle has spoken to our Patient Advice and Liaison Service today and we are now in the process of dealing with her complaint through our formal procedure.


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  • Burton Mail  |  August 31 2010, 4:53PM

    Nothing new then, this is Burton hospital we are talking about !!!!

  • Burton Mail  |  August 30 2010, 9:30PM

    "The doctor saw another five or six patients without even acknowledging us" How does she know that these patients, who were on the same Emergency Assessment Ward, were not more seriously ill? Why should she have been seen first? Essentially she feels "tortured" because she didn't get seen when she wanted to, and that she felt she should have priority over other patients. Quite frankly the fact that she is still alive to tell the tale suggests that she wasn't so horrifically ill that she needed to been seen immediately. Especially as she had previously been seen by doctors in A&E.

  • Burton Mail  |  August 30 2010, 7:46PM

    i myself went in burton hospital on 999 1 30am 17th aug and i cannot praise the ambulance crew or the hospital staff enough thank you all so much

  • Burton Mail  |  August 30 2010, 3:45PM

    After going to A and E everyday for five days on the trot,to be sent home and then when they did operate they found i had a double incacerated hernia i have no faith in Queen's hospital,and have decided if i ever need A and E again i will go to Derby instead,it is a pity at Burton that they could not feel the pain i was in,to make matters worse i was told that i would be having my operation on the saturday and obviously could not have anything to eat or drink,by midnight still no operation and no one came and told me that i was not going to get it that day,a few months later i had to have bowel surgery again at burton,they were waiting for me in the operating theatre and had rung the nurses to arrange for me to be brought down,no answer in the end one of the operating team came down to the ward and asked if i would mind walking to the operating theatre has they had a schedule to keep,i have lost all trust in burton hospital.

  • Burton Mail  |  August 30 2010, 1:11PM

    Nice to know im not the only one that has suffered at that hospital and that ward. After being admitted with similar symptoms i was also left waiting for hours on the same ward before being seen by a doctor. After several visits, i have been advised not to keep returning and wasting their time, go to your gp instead. So I am fully sympathetic of your situation.

  • Burton Mail  |  August 30 2010, 11:05AM

    Hardly torture, poor service maybe, but torture, do me a favour.