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Water firm says sorry for cutting off village supply

By Burton Mail  |  Posted: October 18, 2013

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FAMILIES in a South Derbyshire village were left without water for several hours due to problems caused during ‘routine maintenance’.

Severn Trent Water confirmed to the Mail that around 20 homes in the Hatton area were left without any running water on Thursday evening.

However, emergency work was quickly undertaken to make sure residents could enjoy a hot shower and a cup of tea by the time they woke up yesterday morning.

Gareth Butterfield, 33, from Bramley Court in Hatton, said: “My wife noticed it first of all, at about 9pm, when she went to use the upstairs tap.

“We were actually really worried at first because you wonder if it’s a problem with your own water supply and you imagine it costing you a fortune and having to stay up all night arranging plumbers.

“When I went outside to check our stop-cock I noticed my neighbours were still up so went to ask them if they had water and, when they checked, they were in exactly the same situation.

“We knocked up another neighbour who rang a relative living nearby and it was then we realised more people were involved.

“That’s when you start to wonder how long it would last, so we filled the kettle with the trickle that was coming out of our kitchen tap and rang Severn Trent Water.

“In fairness to them the supply was back to full strength really quickly.

“Within an hour of us noticing it they’d got us more or less back to normal so I can’t really complain.

A Severn Trent Water spokesperson said: “We’d like to apologise to customers in the Hatton area, who may have been without water for a short while on Thursday evening.”

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