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Fire calls merger now in place to boost service

By Burton Mail  |  Posted: March 30, 2014

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EMERGENCY calls to West Midlands and Staffordshire fire and rescue services are being handled by a new shared fire control service.

The two organisations have merged their fire control rooms into one shared service which will operate from Birmingham.

From there control staff will handle emergency calls.

Alongside fire control in the new shared service will be the home safety centre which will take on responsibility for receiving and managing calls about general home fire safety and take bookings for home safety checks from the communities of Staffordshire and the West Midlands.

The move to the new shared control service will not affect members of the public, who should continue to ring 999 in an emergency.

Stoke-on-Trent and Staffordshire Fire and Rescue Authority chairman Len Bloomer said: “The shared fire control project has been delivered on time, under budget and marks the culmination of over two years of close collaboration between both fire authorities, West Midlands Fire Service and Staffordshire Fire and Rescue Service.

“The new shared fire control service will bring real improvements in terms of service.”

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