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Out of hours doctors given thumbs up

By Burton Mail  |  Posted: January 10, 2013

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PATIENTS in South Derbyshire have given their out of hours GP service the thumbs-up in an independent national survey.

Results from the 2012 GP Patient Survey show that patient satisfaction with the Derbyshire GP out of hours service, run by Derbyshire Health United, is higher than the national England average.

More than 74 per cent of patients in the county rated their overall experience of the GP out of hours service as ‘good’ and 78 per cent of patients were impressed with the ease of contacting the out of hours GP service by phone. A high number (86 per cent) said that they had confidence and trust in their out of hours clinician.

Dr Richard Bull, vice chair of NHS North Derbyshire Clinical Commissioning Group, which oversees the service on behalf of CCGs in Derbyshire, said: “Out of hours doctors play an important role in helping people with urgent medical needs, so we are delighted that the service has scored so well with patients in this survey.

“We are always keen to listen to our patients’ experience of using local health services. Listening and learning is crucial to understanding what matters to our patients and to how we can best shape local health services to meet their needs.”

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