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More internet users left in the slow lane by BT

By Burton Mail  |  Posted: January 08, 2013

07/01/13 Another unhappy BT customer - Burton Mail, Burton Tim Williams - unhappy BT customer. HE joined in July 2011 with expectation of superfast broadband and is still waiting. He will come to Burton Mail office for a pic. Tim Williams - unhappy BT cus

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MORE internet users in Burton are suffering broadband woes due to delays in rolling out superfast broadband in the town.

As reported in Saturday’s Mail, residents in Winshill are still waiting for BT’s high-speed Infinity network to be enabled, despite fibre-optic cable boxes being installed last spring.

Now, it has emerhed some users in Stretton are also being left frustrated, including IT professional Tim Williams, who moved to BT from Talk Talk in July 2011.

Since then, he has seen a series of delays to the switch-on of the service to his home, served by a cable box in the Temple Close and Seymour Avenue area.

Mr Williams, of Kingsmead, told the Mail: “When I first joined BT, Infinity was supposed to start in December 2011, but every time it got to the start date, it gets put back again.

“I was paying £22 for my phone and internet with Talk Talk and it’s almost double that with BT, for exactly the same speed.

“I work from home a lot and it would be an absolute boon to have superfast broadband.

“I have called to ask for information numerous times but to no avail.

“Every time I drive down Princess Way I see all the boxes with the poster on which says ‘faster broadband is here’ and I think ‘yeah right’.

“They have set false expectations for people and they’re not delivering on their promises.”

A BT spokesman said: “Our planned deployment of high speed fibre-based broadband has been a significant engineering task.

“The vast majority of this deployment has now been carried out and delivered successfully.

“The cabinet in question has slipped in our programme and clearly we would like to apologise for that. It is still due to be done but it is likely to be a few months before all is completed.

“We will be in contact with Mr Williams to discuss and keep him updated.”

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  • Burton Mail  |  January 24 2013, 3:09PM

    Beech avenue in stretton still doesnt have fibre either. Im stuck with 3mbps while i know people just on the other side of stretton getting 50mbps

  • Burton Mail  |  January 20 2013, 7:05PM

    I joined BT in December 2011 (we live in mid-Briz Valley) and we have been told constantly that Infinity was arriving imminently.... and it still isn't here. I've told them I'm leaving as soon as my contract is up as they have no clue, and their service is shocking.

  • Burton Mail  |  January 18 2013, 12:08PM

    @Emma and Chris. You are more than likely on Cabinet 8, this cabinet is an overflow from Cab 53 on the corner of Harper Avenue, so because this isn't a main cabinet Openreach don't see it as a viable option to upgrade. I've been told Openreach will back fill missed cabinets but this can take up to 2 years. All other cabinets on Horninglow Road have been upgraded for FTTC. So if anyone inst able to get fibre and you live along Horninglow road you are more than likely on this cabinet and we can expect faster broadband in year or so.

  • Burton Mail  |  January 14 2013, 11:28PM

    We live on the Taylor Wimpey new build estate on Horninglow road and we also get less than 2Mb. Not sure if we are on the same Cabinet as Steve though but you can see that every side street around our estate has high speed broadband. Its a bit of a shame in this day in age that fibre still isn't being fitted to new homes direct as standard instead of FTTC.

  • Burton Mail  |  January 14 2013, 8:48PM

    I wonder as I live in grants yard in the town centre how long it will be before we get fibre optic I am sick to death of barely 2mbps

  • Burton Mail  |  January 11 2013, 3:43PM

    I believe we're attached to cabinet 8 in Horninglow and they all have the posters saying fibre is here but we're still stuck with just under 2mb and no one will give us a date

  • Burton Mail  |  January 08 2013, 6:48PM

    I too feel left out. The upgrade in Stretton has no doubt inproved the speed for many but my broadband speed has dropped significantly, often only achieving 0.8Mbs. It feels like I am suffering slower speeds for the benefit of others in the area. BT did report the cab was due to be updated September, then December, now it is reporting end of March

  • Burton Mail  |  January 08 2013, 3:06PM

    Cabinet Number 8 on Horninglow Road is another one that has been left out, either side no more than 500 meteres either way both cabinets have been upgraded to Fibre. Its so frustrating being left with speeds of up to 2mb when just down the road they can get around 60mb.

  • Burton Mail  |  January 08 2013, 1:32PM

    I have been connected to one of those high speed boxes on derby road for 2 years and high speed has been at my property since April 2012. All the posters on the boxes are correct and I believe wifi is available at some of them too but never tried this as I get a good constant 40mbps just around the corner from stretton. Keep up the good work bt!

  • Burton Mail  |  January 08 2013, 12:18PM

    The FTTC service one available will actually be available from TalkTalk and Sky, there is no need for people to switch to Infinity. Openreach wholesales their fibre services to many providers, BT Retail (aka Infinity) is just one of many.