Some patients have had to wait as long as eight hours to be taken home from hospital after problems at East Midlands Ambulance Service, says patient watchdog Healthwatch Derbyshire.
The organisation has said that some patients have had to wait up to eight hours for a non-emergency ambulance to take them home from hospital. The service, which East Midlands runs, also saw delays when it came to picking up some patients and taking them to hospital, with some missing their appointments.
The ambulance service has missed a number of targets set by the Southern Derbyshire Clinical Commissioning Group, but bosses say the right measures are now being taken, said Healthwatch.
In a statement, the ambulance service told BBC Radio Derby: "We are committed to improving our non-emergency transport service for Derbyshire patients and we can evidence progression over the recent months in our priority areas.
"Despite this progression, we are not complacent and we recognise that there is still more to do. There are challenges that we and the clinical commissioning group have identified and we are working together to act on those by developing our remedial action plan."